The Luxury Hotel Experience, Redefined

As the world navigates through the complexities of the new normal of travel and hospitality, The Alpha Suites, a luxury brand of serviced apartments in Makati and the #1 hotel in Metro Manila on TripAdvisor, rises to the challenge by redefining the way it delivers guest experiences in the time of COVID-19.

The Alpha Suites has been working nonstop to innovate its already high standards of cleanliness and sanitation in preparation for the hotel’s reopening. This proactive approach to the pandemic has proven to be effective, as the entirety of The Alpha Suites complex remains completely free of COVID-19—an impressive feat that it intends to maintain.

In addition to the increased frequency of disinfection of the high-touch areas in the guests’ rooms, The Alpha Suites’ meticulous housekeeping team has been thoroughly sanitizing all suites with its state-of-the-art, laboratory-tested UV equipment, which eliminates harmful pathogens on room surfaces. As an additional precautionary measure, all suites are also sealed to ensure that no one enters the room after it is sanitized. Meanwhile, the common areas of the hotel, including the lobby and elevators, are sanitized every 30 minutes as part of the hotel’s heightened commitment to safety.

The Alpha Suites is also enforcing stricter health protocols, including requiring guests and staff to use face masks, undergo mandatory temperature checks and frequent hand sanitization, and use disinfecting footbaths upon entry to the hotel. Hand sanitizers are provided at the Front Desk and at the restaurant takeout stations for everyone’s use. Guests will be asked to complete comprehensive travel and health questionnaires prior to check-in. Pursuant to the guidelines of Philippine and global public health authorities, physical distancing is being strictly observed in common areas of the hotel, with floor markers being placed around the property to help guests keep a safe distance from one another.

All health protocols of the hotel are being closely monitored and supported by the medical team of Aegle Wellness Center, a state-of-the-art, integrative health and wellness center located on-site in the Alphaland Makati Place complex. The Aegle Wellness Center provides medical services and bespoke wellness programs, including Rapid Diagnostic Testing, Immune Boost IV Drips, and Hyperbaric Oxygen Therapy. The medical doctors and staff of Aegle are on hand 24/7 to meet the needs of The Alpha Suites. The Alpha Suites has also adjusted the operations of its amenities, such as opening take-out stations at its specialty restaurants. The hotel’s lagoon-style swimming pool is open to a maximum of 10 swimmers at a time to enforce physical distancing, and guests can enjoy a worry-free dip in the pool knowing that ideal water conditions are being maintained in compliance with international standards. All these “new normal” practices reflect The Alpha Suites’ steadfast commitment to keeping the hotel and its facilities 100% free of COVID-19.

Perfectly situated in the heart of the Makati Central Business District, The Alpha Suites is the best choice for business travelers who are adjusting to “new normal” work arrangements, as each state-of-the-art suite comes with an in-room work station plus high-speed internet so guests can attend online meetings and continue to stay productive in the comfort of their plush suites. Leisure travelers, in addition, will definitely enjoy the convenience of staying in The Alpha Suites’ generously sized suites (far bigger than typical hotel rooms!), with full-size and fully equipped kitchens and spacious living areas where they can rest, cook, and move around. There’s also an upscale grocery in the adjacent shopping mall at Alphaland Makati Place, just an elevator ride away.

While the pandemic will likely bring more changes to the hospitality industry, The Alpha Suites has already redefined the luxury hotel experience. Guests in the new normal can expect the hotel’s front-line heroes to continue delivering the same acclaimed, five-star service that The Alpha Suites is known for—only now, they will be clad in protective gear, including face masks, face shields, and gloves, for the safety and reassurance of guests and staff alike.