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FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

Yes, we are accepting leisure bookings from guests residing in the National Capital Region (NCR) as mandated by the Department of Tourism in their latest memo Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for the most updated requirements regarding staycations.

According to the latest Department of Tourism memo, only bookings from NCR residents can be accepted at the moment. Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for the most updated requirements regarding bookings from outside NCR.

A same-day negative Antigen Swab Test result, together with proof of NCR residence, must be presented upon check-in. 

You may present supplementary documents including, but not limited to, an updated billing statement with NCR address or proof of condominium/apartment lease agreement. 

Antigen Swab Test:

Guests of The Alpha Suites may avail of the FDA- and DOH-approved Antigen Swab Test administered by medical professionals at the on-site Aegle Wellness Center for a special discounted rate. For stays of two nights or longer, the Antigen swab is complimentary.

Yes, you may present a negative Antigen Swab Test result from any medical center accredited by the Department of Health, as long as the test was conducted on the same day of check-in. 

For adults, it is done using a nasopharyngeal swab (through the nose). For children 12 years old and below, it can be done through an oropharyngeal swab (via mouth).

Yes, Aegle Wellness Center is a DOH-accredited health facility that complies with all DOH guidelines on COVID-19 testing.

Standard-Q COVID-19 Ag Test—approved for use by the FDA Philippines.

No. In accordance with the DOT Administrative Order No. 2020-006-C, all hotel guests are required to present a negative, same-day Antigen Swab test result prior to check-in.

Hotel Policy:

Yes, kids and senior citizens are allowed in the hotel. 

As part of our continuing commitment to providing you with a safe environment, only registered guests are allowed inside the suites and hotel premises. Visitors are prohibited from entering the hotel until further notice.

No. The Alpha Suites is only accepting leisure and business stays.

Yes. Our Sales Department will reach out to you regarding the rates, safety protocols, and special arrangements. Please be advised that all guests must present a same-day, negative Antigen Swab Test upon check-in.

As part of our government-recommended safety measures, make-up room service can only be accommodated once a week. 

Amenities:

There is no breakfast buffet setup during the community quarantine period but a la carte  breakfast options are available at our restaurants.

All specialty restaurants, except for A Taste of France, are open at 70% of our maximum seating capacity in accordance with the General Community Quarantine guidelines.

Yes. Please refer to the table below:
SPORTS AND RECREATION OPERATING HOURS
Swimming Pool 6 AM to 9 PM
Gym 6 AM to 10 PM
Badminton Court 6 AM to 10 PM
Basketball Court 6 AM to 10 PM
Tennis Court 6 AM to 10 PM
Barbershop By appointment only
ENTERTAINMENT OPERATING HOURS
The Club Lounge 11 AM to 3 PM; 5 PM to 9 PM
Top of the Alpha Closed until further notice
HEALTH AND WELLNESS OPERATING HOURS
Aegle Wellness Center 8 AM to 8 PM
The Alpha Spa 10 AM to 11 PM

Yes. The Alpha Spa is open from Monday to Sunday, 10 AM – 11 PM.

Health and Safety Protocols

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by having them complete travel and health questionnaires prior to check-in
  • Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
  • Compulsory wearing of face masks and face shields by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping

For more information on the Antigen Swab Test of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com



For more information on the Antigen Swab Test of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com.