CANCELLATION POLICY
Bookings are non-refundable but flexible rebooking options are available. Please email our Reservations Team at reservations@thealphasuites.com to modify your booking at least 24 hours prior to check-in date.
Guests who do not arrive within 24 hours of the check-in date and time of the hotel will be charged the total amount of the reservation.
VISITOR POLICY
Guests are only allowed to have visitors who are fully vaccinated* in their suites. For security and safety purposes, all visitors must register at the Front Desk, present their vaccination cards, and strictly follow the hotel’s health protocols. All visitors must leave the hotel premises by 10 PM. Additional fees apply for overnight stays.
*Individuals are considered fully vaccinated against COVID-19 two weeks after their second/final dose.
SMOKING POLICY
Smoking is strictly prohibited in all suites, corridors, lobby, etc., in compliance with Presidential Executive Order No. 26 of May 2017 which prohibits smoking in any public or enclosed space anywhere in the Philippines.
We have a legally designated smoking area at the Tabacalera Cigar Divan on the 4th floor, where smoking of pipes, cigars, and cigarettes is allowed. There is also a designated outdoor smoking area near the pool on the 6th floor.