FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

In accordance with the Department of Tourism Advisory No. 1 s. 2021, Bureau of Quarantine accredited hotels including The Alpha Suites, are only allowed to accept bookings from the following:

  • Repatriated OFWs
  • Returning overseas Filipinos
  • Foreign nationals allowed entry into the Philippines
  • Those unable to quarantine in their homes
  • Health workers who need easy access to their place of work

Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for reservations and inquiries.

Yes, as long as the guest falls under one of the following categories:

  • Repatriated OFWs
  • Returning overseas Filipinos
  • Foreign nationals allowed entry into the Philippines
  • Those unable to quarantine in their homes
  • Health workers who need easy access to their place of work

Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for reservations and inquiries.

Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly accomplished health declaration form and registration form. A same-day negative COVID-19 Antigen Swab Test conducted at the on-site Aegle Wellness Center must also be presented upon check-in.

For guests who will undergo quarantine, they must submit a copy of their flight itinerary, together with a clear copy of their passport and/or government issued ID and a duly accomplished health declaration form and registration form prior to arrival date.

Antigen Swab Test:

Guests of The Alpha Suites may avail of the FDA- and DOH-approved Antigen Swab Test administered by medical professionals at the on-site Aegle Wellness Center for a special discounted rate of Php 1,000 nett per person. For stays of two nights or longer, the Antigen swab is complimentary.

To ensure the safety of all our guests and employees, we require that the Antigen Swab Test be conducted at the on-site Aegle Wellness Center on the same day of check-in.
For adults, it is done using a nasopharyngeal swab (through the nose). For children 12 years old and younger, it can be done through an oropharyngeal swab (via mouth).

Yes, Aegle Wellness Center is a DOH-accredited health facility that complies with all DOH guidelines on COVID-19 testing.

Standard-Q COVID-19 Ag Test—approved for use by the FDA Philippines.

No. In accordance with the DOT Administrative Order No. 2020-006-C, all hotel guests are required to present a negative, same-day Antigen Swab Test result prior to check-in.

Hotel Policy:

Pursuant to the latest Modified Enhanced Community Quarantine guidelines, any person below 18 years old or above 65 years old are required to remain in their residences at all times.

As part of our continuing commitment to providing you with a safe environment, only registered guests are allowed inside the suites and hotel premises. Visitors are prohibited from entering the hotel until further notice.

Yes. Our Sales Department will reach out to you regarding the rates, safety protocols, and special arrangements. Please be advised that all guests must present a same-day, negative Antigen Swab Test upon check-in.

In compliance with the Department of Tourism’s mandated safety measures, make-up room service can only be accommodated once a week. Change of linens and replenishment of toiletries, bottled water, and coffee pods are available upon request.

Amenities:

There is no breakfast buffet setup during the community quarantine period, but a la carte breakfast options are available at our Balesin Islander restaurant.

All of our specialty restaurants, except for A Taste of France, Mykonos, and Salathip are open; however, dining is only allowed at the al fresco poolside veranda at 50% of our maximum seating capacity in accordance with the latest Modified Enhanced Community Quarantine guidelines. Menus from our different restaurants are available upon request.

All amenities and facilities, except the swimming pool and Aegle Wellness Center, are closed until April 30 in accordance with the latest Modified Enhanced Community Quarantine guidelines.

SPORTS AND RECREATIONOPERATING HOURS
Swimming Pool6 AM – 9 AM
GymClosed until further notice
Badminton CourtClosed until further notice
Tennis CourtClosed until further notice
The Alpha SpaClosed until further notice
Hair SalonClosed until further notice

ENTERTAINMENTOPERATING HOURS
The Club LoungeClosed until further notice
Top of the AlphaClosed until further notice

HEALTH AND WELLNESSOPERATING HOURS
Aegle Wellness Center

8 AM to 7 PM

The Alpha SpaClosed until further notice

The Alpha Spa is closed until April 30 in accordance with the latest Modified Enhanced Community Quarantine guidelines.

Health and Safety Protocols

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by requiring them to present a negative Antigen Swab Test result and having them complete travel and health screening prior to check-in
  • Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
  • Compulsory wearing of face masks and face shields by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping

For more information on the Antigen Swab Test of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com

For more information on the Antigen Swab Test of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com.