FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

With Metro Manila placed under Alert Level 1, The Alpha Suites—an accredited Multiple-Use Hotel by the Department of Tourism (DOT) and Bureau of Quarantine (BOQ)—can accommodate individuals of all ages for leisure, business, and quarantine stays so long as they strictly follow the health and safety guidelines of the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF).

Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly completed registration form. 

For leisure and business stays: 

  • Fully vaccinated guests must present their COVID-19 vaccination card (for individuals vaccinated in the Philippines) or their official documentation of full vaccination/International Certificate of Vaccination (for individuals vaccinated in countries/jurisdictions outside the Philippines) upon booking confirmation. 
  • All guests 18 years and older who are NOT fully vaccinated (at least two weeks after second/final vaccine dose) are required to undergo a same-day COVID-19 Antigen Swab Test at the on-site Aegle Wellness Center and must present a negative result upon check-in. 
  • All guests below 18 years of age are allowed to check in without undergoing a COVID-19 test, regardless of vaccination status. 

For quarantine stays:

  • Guests must submit a copy of their flight itinerary, together with a clear copy of their passport and/or government issued ID, and a duly completed registration form prior to arrival date. 

Pursuant to IATF Resolution No. 144-A s. 2021, fully vaccinated guests must carry their COVID-19 vaccination card (for individuals vaccinated in the Philippines) or their official documentation of full vaccination / International Certificate of Vaccination (for individuals vaccinated in countries/jurisdictions outside the Philippines).

  • Filipino nationals, foreign nationals with 9(a) visas, and foreign nationals with other types of visas entering the country who are unvaccinated, partially vaccinated, or whose COVID-19 vaccination status cannot be independently validated, and those vaccinated but who failed to comply with the test-before-travel requirements must undergo a 5-day mandatory quarantine. 
  • Unvaccinated children below 12 years of age shall follow the testing and quarantine protocols of the parent/guardian traveling with them. 
  • Individuals from 12 years to 17 years of age shall follow the classification and procedures based on their COVID-19 vaccination status (i.e. vaccinated or unvaccinated). 

This is in compliance with IATF Resolution No. 160-A and 160-B s. 2022. 

Customize your quarantine stay and learn more about our Welcome Home Safe-cation Package at this link.

All guests must possess and present any of the following proofs of COVID-19 vaccination upon booking confirmation:

  • World Health Organization International Certificate of Vaccination and Prophylaxis;
  • VaxCertPH; 
  • National or state digital certificate of the country/foreign government which has accepted VaxCertPH under a reciprocal arrangement; or
  • Other proofs of vaccination permitted by the IATF

This is in compliance with IATF Resolution No. 160-A and 160-B s. 2022.

COVID-19 Test Requirement:

Fully vaccinated guests are NOT required to undergo a COVID-19 test prior to check-in. A copy of the COVID-19 vaccination card or an official documentation of full vaccination / International Certificate of Vaccination must be provided upon booking confirmation. 

We only require the Antigen Swab Test for guests ages 18 and older who are NOT fully vaccinated*

 

Guests who stay for at least 2 nights are entitled to a complimentary Antigen Swab Test at the on-site Aegle Wellness Center.

 

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Food and Drug Administration- and Department of Health-approved Antigen Swab Tests for Alpha Suites guests will be administered by medical professionals at the on-site Aegle Wellness Center, located on the 6th floor of the same building.

To ensure the quality of testing for our guests and employees, we require that the Antigen Swab Tests be conducted at the on-site Aegle Wellness Center.

It is done using an oropharyngeal swab (throat) as the Omicron variant tends to concentrate in the tonsillopharyngeal area (rather than the nasal turbinates as with the previous variants).

Yes, Aegle Wellness Center is a DOH-accredited health facility that complies with all DOH guidelines on COVID-19 testing.

SG Diagnostics COVID-19 Antigen Rapid Test Kit—approved for use by the FDA Philippines.

No. In accordance with IATF Resolution No. 133-A s. 2021, hotel guests aged 18 and older who are NOT fully vaccinated (at least two weeks after second/final vaccine dose) must present a negative, same-day Antigen Swab Test result prior to check-in. 

To ensure the quality of testing for our guests and employees, we require that the Antigen Swab Test be conducted at the on-site Aegle Wellness Center.

Hotel Policy:

Yes, guests are allowed to have fully vaccinated* visitors only in their suites. For security and safety purposes, all visitors must register at the Front Desk, present their COVID-19 vaccination cards, and strictly follow the hotel’s health protocols. All visitors must leave the hotel premises by 10:00 PM. Additional fees apply for overnight stays. 

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Amenities:

Breakfast buffet is available for indoor dining for fully vaccinated* guests while al fresco dining at the poolside veranda is open to all guests. 

*Individuals are considered fully vaccinated two weeks after their second/final dose.

The following restaurants are open: Balesin Islander Filipino restaurant, Costa del Sol Spanish restaurant, Mark’s Prime Rib, Sakura Japanese restaurant, Salathip Thai restaurant, Tang Palace Chinese restaurant, Toscana Ristorante Italiano, Mykonos Greek restaurant, A Taste of France, The Club Lounge, Health Bar, and Currywurst Meister.

Our specialty restaurants are open for indoor dining for fully vaccinated* guests while outdoor dining at the poolside veranda is open to all guests. Menus from our different restaurants are available upon request. Guests may also order food for takeout.

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Please refer to the table below:

SPORTS AND RECREATIONOPERATING HOURS
Swimming Pool6 AM to 9 PM
Gym6 AM to 10 PM
Basketball Court 6 AM to 10 PM
Badminton Court6 AM to 10 PM
Tennis Court6 AM to 10 PM
Squash Court6 AM to 10 PM
Table Tennis6 AM to 10 PM
Billiards6 AM to 10 PM
High-definition Virtual Golf Simulator6 AM to 10 PM
Game Room6 AM to 10 PM
Private Screening Room6 AM to 10 PM
Hair SalonBy appointment only for fully vaccinated guests

ENTERTAINMENTOPERATING HOURS
The Club Lounge11 AM to 10 PM 
Top of the AlphaOpen for events

HEALTH AND WELLNESSOPERATING HOURS
Aegle Wellness Center8 AM to 8 PM
The Alpha Spa10 AM to 10 PM
  • Athletic courts are open for fully vaccinated* guests. Contact sports and all sports activities are allowed in Alert Level 1. Face masks must be worn at all times.
  • The gym, boxing & martial arts arena, and fitness studios are open for individual and group workouts. Only fully vaccinated* guests are allowed and face masks must be worn at all times. 
  • Aegle Wellness Center is open every day from 8 AM to 8 PM to provide bespoke programs and medical services, such as RT-PCR tests, Antigen Swab Tests, Rapid Diagnostic Testing, Immune Boost IV Drip Therapy, and Hyperbaric Oxygen Therapy.

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Health and Safety Protocols

The Multiple -Use Hotel accreditation is granted to accommodation establishments that have met the stringent requirements of the DOT and BOQ for physical separation and minimum public health standards of quarantine and non-quarantine guests.

As an accredited Multiple-Use Hotel, The Alpha Suites remains committed to maintaining the highest standards of hospitality while providing a safe stay for all of our guests. 

You may check our Offers Page to see our business, leisure, and quarantine packages. 

The official Safety Seal given by the Department of Tourism certifies our compliance with government health and safety standards, ensuring that The Alpha Suites is your safe and COVID-free home in the metro.

Visit our Health & Safety Page to learn more about our safety protocols in the hotel. 

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites COVID-free:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by requiring them to present proof of full vaccination or a negative Antigen Swab Test result from Aegle Wellness Center.
  • Compulsory wearing of face masks by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping
For more information on the COVID-19 Testing of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com.