FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

With Metro Manila placed under Alert Level 4, The Alpha Suites—an accredited Multiple-Use Hotel by the Department of Tourism (DOT) and Bureau of Quarantine (BOQ)—can accommodate the following bookings:

  1. Individuals who opt to or are required to undergo mandatory quarantine, such as, but not limited to, close contacts, repatriated Overseas Filipino Workers (OFWs), returning overseas Filipinos, and foreign nationals allowed entry into the Philippines; 
  2. Health and emergency front-line services personnel who need easy access to their place of work;
  3. Long-staying guests;
  4. Returning residents; and
  5. Other Authorized Persons Outside Residence (APOR) who require accommodation pursuant to their official function or duty.

This is in compliance with the DOT Administrative Order No. 2021-004.

Intrazonal and interzonal leisure travel is allowed subject to guidelines of Department of Tourism Advisory No. 13 s. 2021. We accept bookings from Authorized Persons Outside Residence (APOR) pursuant to DOT AO No. 2021-004. We also accept returning overseas Filipinos and foreign nationals allowed entry into the Philippines (quarantine guests). Staycations in Metro Manila are still not allowed.

Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for reservations and inquiries.

Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly completed health declaration form and registration form. Upon check-in, guests must present a negative COVID-19 test result from our on-site Aegle Wellness Center.

  • All guests between ages of 18 to 65, and fully vaccinated guests above 65, must undergo a COVID-19 Antigen Swab Test at Aegle and must present the negative result upon check-in.
  • All guests below 18 or above 65 years of age who are NOT fully vaccinated  (at least two weeks after second/final vaccine dose) are required to undergo a COVID-19 RT-PCR Swab Test at Aegle and must present a negative result not more than 72 hours prior to check-in.

For guests who will undergo quarantine, they must submit a copy of their flight itinerary, together with a clear copy of their passport and/or government issued ID and a duly completed health declaration form and registration form prior to arrival date. 

Pursuant to IATF Resolution No. 128-A, fully vaccinated guests must carry their vaccination card (for individuals vaccinated in the Philippines) or their official documentation of full vaccination / International Certificate of Vaccination (for individuals vaccinated in countries/jurisdictions outside the Philippines).

All arriving international passengers must undergo a 7-day, or 10-day mandatory quarantine, subject to guidelines of IATF Resolution No. 136 s. 2021. 

Customize your quarantine stay and learn more about our Welcome Home Safe-cation Package at this link.

COVID-19 Test Requirement:

Yes, in keeping with our commitment to guests’ safety, the hotel will still require you to take an Antigen Swab Test for the following reasons:

  • Vaccination prevents an individual from getting severely ill once infected but does not prevent him/her from getting infected and passing on the virus to others; we want to keep The Alpha Suites COVID-free and safe for everyone.
  • We are nowhere near herd immunity in the Philippines, having vaccinated only 5% of our population (according to Reuters report as of July 6, 2021), and thus everyone who has not received the vaccine is vulnerable to getting COVID-19, even from those who have been vaccinated.
  • The only change applied to our protocols as a result of IATF resolution No. 133-A s. 2021 is that anyone over 65 who is fully vaccinated need not undergo RT-PCR testing, but must still do our Antigen Swab Test to screen for possible contagion.

Guests who stay for at least 2 nights are entitled to a complimentary Antigen Swab Test at the on-site Aegle Wellness Center.

Antigen Swab Test for guests between ages 18 to 65, and fully vaccinated guests above 65.

RT-PCR Swab Test for guests below 18 or guests above 65 years old who are NOT fully vaccinated (at least two weeks after second/final vaccine dose).

FDA- and DOH-approved Antigen Swab Tests and RT-PCR Swab Tests for Alpha Suites guests will be administered by the medical professionals at the on-site Aegle Wellness Center, located on the 6th floor of the same building.

To ensure the safety of all our guests and employees, we require that the RT-PCR and Antigen Swab Tests be conducted at the on-site Aegle Wellness Center.

The Antigen Swab Test is done using a nasopharyngeal swab (via the nose). For children 12 years old and younger, it can be done through an oropharyngeal swab (via mouth).

The RT- PCR Swab Test is done using a nasopharyngeal and oropharyngeal swab for both adults and kids.

Yes, Aegle Wellness Center is a DOH-accredited health facility that complies with all DOH guidelines on COVID-19 testing.

Standard-Q COVID-19 Ag Test—approved for use by the FDA Philippines.

No. In accordance with  IATF resolution No. 133-A s. 2021, hotel guests below 18 or above 65 years old who are NOT fully vaccinated (at least two weeks after second/final vaccine dose) must present a negative RT-PCR Swab Test result not more than 72 hours prior to check-in. We also require guests between ages 18 to 65 years old, and fully vaccinated guests above 65, to present a negative, same-day Antigen Swab Test result prior to check-in. 

To ensure the safety of all our guests and employees, we require that the RT-PCR and Antigen Swab Test be conducted at the on-site Aegle Wellness Center.

Hotel Policy:

Yes, if they are any of the following:

  1. Individuals who opt to or are required to undergo mandatory quarantine, such as, but not limited to, close contacts, returning overseas Filipinos, and foreign nationals allowed entry into the Philippines; 
  2. Long-staying guests;
  3. Returning residents; and
  4. Other Authorized Persons Outside their Residences (APOR).

This is in compliance with DOT AO No. 2021-004.

As part of our continuing commitment to providing you with a safe environment, only registered guests are allowed inside the suites and hotel premises. Visitors are prohibited from entering the hotel until further notice.

In compliance with the Department of Tourism’s mandated safety measures, make-up room service can only be accommodated once a week. However, change of linens and replenishment of toiletries, bottled water, and coffee pods are available upon request.

Amenities:

There is no breakfast buffet during the community quarantine period, but a la carte breakfast options are available for take-out and room service pursuant to IATF Resolution 130-A s. 2021.

Balesin Islander, Costa del Sol, Mark’s Prime Rib, Sakura, Tang Palace, and Toscana Ristorante Italiano are open. Indoor dining is only allowed at 10% capacity for fully vaccinated* guests, while al fresco dining at the poolside veranda is allowed at 30% capacity in accordance with the latest IATF guidelines. Menus from our different restaurants are available upon request. Guests may also order food for takeout.

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Only the Club Lounge, Hair Salon, and Aegle Wellness Center are open at the moment. The Club Lounge and Hair Salon are open for fully vaccinated* guests. Reservations are required.

SPORTS AND RECREATIONOPERATING HOURS
Hair Salon*By appointment only
Swimming PoolClosed until further notice
GymClosed until further notice
Basketball CourtClosed until further notice
Badminton CourtClosed until further notice
Tennis CourtClosed until further notice
Squash CourtClosed until further notice
Table TennisClosed until further notice
BilliardsClosed until further notice
High-definition Virtual Golf SimulatorClosed until further notice
Game RoomClosed until further notice
Private Screening RoomClosed until further notice

ENTERTAINMENTOPERATING HOURS
The Club Lounge*11 AM to 9 PM 
Top of the AlphaClosed until further notice

HEALTH AND WELLNESSOPERATING HOURS
Aegle Wellness Center8 AM to 8 PM
The Alpha SpaClosed until further notice

*Individuals are considered fully vaccinated two weeks after their second/final dose.

Health and Safety Protocols

The Multiple -Use Hotel accreditation is granted to accommodation establishments that have met the stringent requirements of the Department of Tourism (DOT) and Bureau of Quarantine (BOQ) for physical separation and minimum public health standards of quarantine and non-quarantine guests.

As an accredited Multiple-Use Hotel, The Alpha Suites remains committed to maintaining the highest standards of hospitality while providing a safe stay for all of our guests. 

You may check our Offers Page to see our business, leisure, and quarantine packages. 

The official Safety Seal given by the Department of Tourism (DOT) certifies our compliance with government health and safety standards, ensuring that The Alpha Suites is your safe and COVID-free home in the metro.

Visit our Health & Safety Page to learn more about our safety protocols in the hotel. 

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites COVID-free:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by requiring them to present either a negative Antigen Swab Test or RT-PCR Swab Test result from Aegle and having them complete travel and health screening prior to check-in. 
  • Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
  • Compulsory wearing of face masks and face shields by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping
For more information on the COVID-19 Testing of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com.