FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

The Alpha Suites, an accredited Department of Tourism hotel, accommodates individuals and groups for leisure, business, event, long-term, and quarantine stays.

Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly completed registration form. 

Hotel Policy:

Yes, guests are allowed to have visitors in their suites. For security and safety purposes, all visitors must register at the Front Desk.

All visitors must leave the hotel premises by 10:00 PM. Fees are applicable for visitors staying beyond 10:00 PM.

Yes. Make-up room service, change of linens, and replenishment of toiletries, bottled water, and coffee pods can be requested daily.

Amenities:

Breakfast buffet is available for indoor dining and outdoor dining.

All of our specialty restaurants are open for indoor and outdoor dining. Menus from our different restaurants are available upon request for guests who prefer dining outdoors. Guests may also order food for takeout.

Please refer to the table below:

SPORTS AND RECREATIONOPERATING HOURS
Swimming Pool6 AM to 9 PM
Gym6 AM to 10 PM
Basketball Court 6 AM to 10 PM
Badminton Court6 AM to 10 PM
Tennis Court6 AM to 10 PM
Squash Court6 AM to 10 PM
Table Tennis6 AM to 10 PM
Billiards6 AM to 10 PM
High-definition Virtual Golf Simulator6 AM to 10 PM
Game Room6 AM to 10 PM
Private Screening Room6 AM to 10 PM
Hair Salon/Barber ShopBy appointment only

ENTERTAINMENTOPERATING HOURS
The Club Lounge11 AM to 10 PM 
Top of the AlphaOpen for events

HEALTH AND WELLNESSOPERATING HOURS
Aegle Wellness Center8 AM to 8 PM
The Alpha Spa10 AM to 10 PM
  • Athletic courts are open to all guests. 
  • The gym, boxing & martial arts arena, and fitness studios are open for individual and group workouts.
  • Aegle Wellness Center is open every day from 8 AM to 8 PM to provide bespoke programs and medical services, such as COVID testing, Immune Boost IV Drip Therapy, and Hyperbaric Oxygen Therapy. On-call nurses are available for assistance beyond 8 PM.

Health and Safety Protocols

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19 and other viruses:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Provision of hand sanitizers at the entrance and Front Desk
  • Frequent disinfection of all high-touch areas in the suites and of all public areas and surfaces
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping

For room reservations, please contact us at reservations@thealphasuites.com.