FREQUENTLY ASKED QUESTIONS

Reservation and Check-in:

Yes, we are accepting leisure bookings under the guidelines provided by the Department of Tourism. Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for reservations and inquiries.

Pursuant to Department of Tourism Advisory No. 6 s. 2021, only residents from General Community Quarantine (GCQ) and Modified General Community Quarantine (MGCQ) areas will be accepted until June 30, 2021.

As a Bureau of Quarantine accredited mandatory quarantine facility, we also accept quarantine bookings from persons entering the country. 

Please contact our Reservations Team at +63.2.8737.0088 or reservations@thealphasuites.com for reservations and inquiries.

Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly completed health declaration form and registration form. Upon check-in, guests must present a negative COVID-19 test result from our on-site Aegle Wellness Center.

  • All guests between the ages of 18 and 65 must undergo a COVID-19 Antigen Swab Test at Aegle and must present the negative result upon check-in.
  • All guests below 18 and above 65 years old are required to undergo a COVID-19 RT-PCR Swab Test at Aegle and must present a negative result not more than 72 hours prior to check-in.

For guests who will undergo quarantine, they must submit a copy of their flight itinerary, together with a clear copy of their passport and/or government issued ID and a duly completed health declaration form and registration form prior to arrival date.

In compliance with IATF Resolution No. 114 s. 2021, all arriving travelers must undergo a 10-day quarantine at an accredited quarantine facility such as The Alpha Suites. Seven-day hotel quarantine will only apply to fully vaccinated guests whose vaccines were administered in the Philippines, pursuant to IATF Resolution No. 120 s. 2021.

COVID-19 Test Requirement:

FDA- and DOH-approved Antigen Swab Tests and RT-PCR Swab Tests for Alpha Suites guests will be administered by the medical professionals at the on-site Aegle Wellness Center, located on the 6th floor of the same building.

To ensure the safety of all our guests and employees, we require that the RT-PCR and Antigen Swab Tests be conducted at the on-site Aegle Wellness Center.

The Antigen Swab Test is done using a nasopharyngeal swab (via the nose). For children 12 years old and younger, it can be done through an oropharyngeal swab (via mouth).

The RT- PCR Swab Test is done using a nasopharyngeal and oropharyngeal swab for both adults and kids.

Yes, Aegle Wellness Center is a DOH-accredited health facility that complies with all DOH guidelines on COVID-19 testing.

Standard-Q COVID-19 Ag Test—approved for use by the FDA Philippines.

No. In accordance with the Department of Tourism Advisory No. 6 s. 2021, hotel guests below 18 and above 65 years old must present a negative RT-PCR Swab Test result not more than 72 hours prior to check-in. We also require guests between the ages 18 to 65 years old to  present a negative, same-day Antigen Swab Test result prior to check-in. 

To ensure the safety of all our guests and employees, we require that the RT-PCR and Antigen Swab Test be conducted at the on-site Aegle Wellness Center.

Hotel Policy:

Pursuant to the latest General Community Quarantine guidelines, guests below 18 and above 65 years old are allowed to stay provided that they present a negative result from an RT-PCR Swab Test taken not more than 72 hours prior to check-in.

To ensure the safety of all our guests and employees, we require that the RT-PCR and Antigen Swab Test be conducted at the on-site Aegle Wellness Center.

As part of our continuing commitment to providing you with a safe environment, only registered guests are allowed inside the suites and hotel premises. Visitors are prohibited from entering the hotel until further notice.

Yes. Our Sales Department will reach out to you regarding the rates, safety protocols, and special arrangements. Please be advised that all guests must present a same-day, negative Antigen Swab Test upon check-in.

In compliance with the Department of Tourism’s mandated safety measures, make-up room service can only be accommodated once a week. However, change of linens and replenishment of toiletries, bottled water, and coffee pods are available upon request.

Amenities:

There is no breakfast buffet setup during the community quarantine period, but a la carte breakfast options are available at our Balesin Islander restaurant.

All of our specialty restaurants, except for A Taste of France, are open daily. Indoor dining is allowed at 20% capacity, while al fresco dining at the veranda is allowed at 50% capacity in accordance with the latest General Community Quarantine guidelines. Menus from our different restaurants are available upon request.

Yes. Please refer to the table below:

SPORTS AND RECREATIONOPERATING HOURS
Swimming Pool*6 AM – 9 PM
Gym6 AM – 9 PM
Basketball Court6 AM – 9 PM
Badminton Court6 AM – 9 PM
Tennis Court6 AM – 9 PM
Squash Court6 AM – 9 PM
Table Tennis6 AM – 9 PM
Billiards6 AM – 9 PM
High-definition Virtual Golf Simulator6 AM – 9 PM
Game Room6 AM – 9 PM
The Alpha Spa10 AM to 10 PM
Hair SalonBy appointment only

ENTERTAINMENTOPERATING HOURS
The Club Lounge11 AM to 9 PM
Top of the AlphaOpen for banquet reservations

HEALTH AND WELLNESSOPERATING HOURS
Aegle Wellness Center8 AM to 8 PM
The Alpha Spa10 AM to 10 PM

*To comply with social distancing guidelines, exclusive reservations for one family at a time in a one-hour time slots are required. We continuously monitor and maintain the ideal water conditions in the swimming pool in compliance with international standards to ensure our guests’ health and safety.

Yes, The Alpha Spa is open at 30% of our maximum capacity from Monday to Sunday, 10 AM to 10 PM. Please note that wearing of face mask is required at all times.

Health and Safety Protocols

The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:

  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by requiring them to present either a negative Antigen Swab Test or RT-PCR Swab Test result from Aegle and having them complete travel and health screening prior to check-in. 
  • Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
  • Compulsory wearing of face masks and face shields by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping
For more information on the COVID-19 Testing of Aegle Wellness Center, please visit their website, www.aeglewellnesscenter.com, or send them an email at info@aeglewellnesscenter.com.

For room reservations, please contact us at reservations@thealphasuites.com.