HEALTH AND SAFETY
Embracing the “New Normal” of Travel and Hospitality at The Alpha Suites
COVID-19 is an infectious disease caused by the most recently discovered coronavirus. The coronavirus pandemic has compelled businesses worldwide to adjust their operating practices for the safety of their clients, customers, and staff.
For more information on COVID-19, please visit the official site of the World Health Organization at www.who.int and the Department of Health at www.doh.gov.ph
Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:
- Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
- Screening all guests for COVID-19 risks by having them complete travel and health questionnaires prior to check-in
- Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
- Compulsory wearing of face masks and face shields by all staff and guests within the building complex, and wearing of disposable gloves by our front-line staff
- Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
- Enforcement of physical distancing in elevators and common areas of the hotel
- Heightened sanitation of all public areas and surfaces every 30 minutes
- UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
- Increased frequency of disinfection of all high-touch areas in the suites
- Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping
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DINING
Balesin Islander
OPERATING HOURS
6 AM to 10 PM (Dine-in, take-out and delivery)
DINING
Balesin Islander
Costa del Sol
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Mark’s Prime Rib
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Mykonos
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Salathip
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Tang Palace
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Toscana
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
Sakura
11 AM to 3 PM; 5 PM to 9 PM (Dine-in, take-out and delivery)
A Taste of France
Closed until further notice
HEALTH AND SAFETY PROTOCOLS
- Our specialty restaurants are open for dine-in at 70% of our maximum seating capacity in accordance with the General Community Quarantine guidelines.
- Restaurant menus are accessible through smartphones via QR codes. Sanitized physical copies of the menus are available upon request.
- All kitchen staff are required to wear personal protective equipment (PPE) while preparing and serving food
- All tables, chairs, and high-touch surfaces are thoroughly sanitized using a food-grade contact surface disinfectant after every use.
- Utensils and plates are sterilized before use to ensure safety.
SPORTS AND RECREATION
Swimming pool
OPERATING HOURS
6 AM to 9 PM
SPORTS AND RECREATION
Swimming pool
Gym
6 AM to 10 PM
Badminton Court
6 AM to 10 PM
Basketball Court
6 AM to 10 PM
Tennis Court
6 AM to 10 PM
Barber Shop
By appointment only
ENTERTAINMENT
The Club Lounge
OPERATING HOURS
11 AM to 3 PM; 5 PM to 9 PM
ENTERTAINMENT
The Club Lounge
Closed until further notice
Top of the Alpha
Closed until further notice
HEALTH AND WELLNESS
OPERATING HOURS
8 AM to 8 PM
HEALTH AND WELLNESS
10 AM to 11 PM
We’re also implementing the following in compliance with the Philippine guidelines for wellness and recreation facilities:
- To comply with social distancing guidelines, a maximum of 10 swimmers will be allowed in the swimming pool at a time. We continuously monitor and maintain the ideal water conditions in the swimming pool in compliance with international standards to ensure our guests’ health and safety.
- The Veranda area will have limited, widely spaced seating to comply with social distancing guidelines.
- The gym is open daily from 6 AM to 10 PM for individual workouts only. We allow 10 people in the gym at a time by reservation. Face masks and face shields can be removed while exercising. Equipment is disinfected after each use.
- The Barber Shop is operating at a limited capacity to offer basic hair cutting services.
- Aegle Wellness Center is open every day from 8 AM to 8 PM to provide bespoke programs and medical services, such as Antigen Swab Test, Rapid Diagnostic Testing, Immune Boost IV Drips, and Hyperbaric Oxygen Therapy.
As we look forward to better days, take comfort in the fact that The Alpha Suites will continue to maintain the highest standards of cleanliness and sanitation to remain COVID-free.
Advisory: In accordance with the DOT Administrative Order No. 2020-006-C, all hotel guests are required to present a negative same-day Antigen Swab Test result prior to check-in. For your convenience, guests of The Alpha Suites may avail of the FDA- and DOH-approved Antigen Swab Testing administered by medical professionals at the on-site Aegle Wellness Center. Special discounted rates apply.
Guests of The Alpha Suites are encouraged to observe the following health and safety practices during their stay:
- Maintain a safe distance of two meters (six feet) between yourself and others.
- Wear a face mask in the common areas of the hotel at all times.
- Properly dispose of used face masks and other personal protective equipment in the trash bins.
- Practice proper handwashing, hygiene, and respiratory etiquette.
- Minimize touching of public surfaces.
- Avoid sharing food or belongings with other hotel guests.
- Wet hands with water and apply soap
- Lather your hands by rubbing them together with soap, palm-to-palm and between your fingers
- Lather the backs of your hands
- Rub fingertips of each hand on your opposite palm
- Rub each thumb clasped in your opposite hand
- Rub both palms with your fingers, then rinse thoroughly with running water
- Dry hands with a paper towel
- Use the paper towel when opening the door
- Dispose of the paper towel properly
- Cover your mouth and nose with a tissue when coughing or sneezing.
- Use the nearest closed trash bin to dispose of the tissue after use.
- Perform hand hygiene (e.g., hand washing with soap and water, alcohol-based hand rub, or antiseptic handwash) before and after eating food, after using the bathroom, blowing your nose, coughing, sneezing, and touching contaminated objects.
- Before putting on a mask, properly clean hands with alcohol-based hand rub or soap and water.
- Cover your mouth and nose with the mask and make sure there are no gaps between your face and the mask, ensuring it’s snug on the contours of your nose and cheeks, and under your chin.
- Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
- Replace the mask with a new one as soon as it is damp, and do not reuse single-use masks.
- Remove the mask by the loops, ties, or bands only (do not touch the front of the mask); and discard immediately in a closed bin.
- Clean hands with alcohol-based hand rub or soap and water.
Please visit the World Health Organization for the complete list of countries affected by COVID-19 and the Department of Health for the full list of local communities with high cases of COVID-19.
Travel advisory banners are also posted in the LED monitors in the lobby of the hotel. These banners are being updated daily with the latest travel information for your reference.
EMERGENCY HOTLINES
HEALTH AND SAFETY AUTHORITIES
CONTACT NUMBER
HEALTH AND SAFETY AUTHORITIES
(02) 8942 6843
(02) 8870 1605
(02) 8899 9037
(02) 8887 2484
(02) 8843 7168
(02) 8899 8928
(02) 8896 2828