HEALTH AND SAFETY

Embracing the “New Normal” of Travel and Hospitality at The Alpha Suites
Background Information on COVID-19

COVID-19 is an infectious disease caused by the most recently discovered coronavirus. The coronavirus pandemic has compelled businesses worldwide to adjust their operating practices for the safety of their clients, customers, and staff.


For more information on COVID-19, please visit the official site of the World Health Organization at www.who.int and the Department of Health at www.doh.gov.ph

Our Commitment to Your Health and Safety
As we navigate through the new normal of travel, The Alpha Suites remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:
  • Continuous monitoring of the guidelines of Philippine and global public health authorities (including the World Health Organization) for health and safety protocol
  • Screening all guests for COVID-19 risks by having them complete travel and health questionnaires prior to check-in
  • Mandatory temperature check, hand sanitization, and use of disinfecting footbath upon entry to hotel
  • Compulsory wearing of face masks by all staff and guests within the building complex, and wearing of disposable gloves and face shields by our front-line staff
  • Provision of hand sanitizers at the Front Desk and at our restaurant takeout stations
  • Enforcement of physical distancing in elevators and common areas of the hotel
  • Heightened sanitation of all public areas and surfaces every 30 minutes
  • UV treatment of all suites prior to check-in to ensure the elimination of harmful pathogens on room surfaces
  • Increased frequency of disinfection of all high-touch areas in the suites
  • Application of door seal to ensure that the suite has not been accessed by anyone after sanitation by housekeeping
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In addition to our heightened cleaning practices, our Housekeeping Team has been implementing frequent disinfection of the high-touch areas in the suites.
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Rest easy knowing every suite is sanitized with state-of-the-art UV equipment and cleaned by our meticulous housekeeping team.
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All suites are sealed to ensure that no one enters the room prior to the guest’s check-in.
All health protocols of the hotel are being closely monitored and supported by the medical team of Aegle Wellness Center, a state-of-the-art integrative health and wellness center located on-site in the Alphaland Makati Place complex, and which is also a sister company of The Alpha Suites.
Please be advised that in compliance with the government’s guidelines on community quarantine and physical distancing, we have adjusted the operating hours of our restaurants and facilities as follows:

DINING

Balesin Islander

OPERATING HOURS

6 AM to 10 PM (Dine-in, take-out, and delivery)

DINING

Balesin Islander

6 AM to 10 PM (Dine-in, take-out, and delivery)

Costa del Sol

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

Mark’s Prime Rib

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

Mykonos

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

Salathip

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

Tang Palace

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

Toscana

11 AM to 3 PM; 4 PM to 8 PM (Dine-in, takeout, and delivery)

A Taste of France

Closed until further notice

Sakura

Closed until further notice

Health and Safety Protocols:
  • Our restaurants are open for dine-in at 30% operational capacity in accordance with the General Community Quarantine guidelines.
  • Restaurant menus are accessible through smartphones via QR codes. Sanitized physical copies of the menus are available upon request.
  • All kitchen staff are required to wear personal protective equipment (PPE) while preparing and serving food.
  • All tables, chairs, and high-touch surfaces are thoroughly sanitized using a food-grade contact surface disinfectant after every use.
  • Utensils and plates are sterilized before use to ensure safety.

SPORTS AND RECREATION

Swimming pool

OPERATING HOURS

6 AM to 10 PM

SPORTS AND RECREATION

Swimming pool

6 AM to 10 PM

Gym

Closed until further notice

Badminton Court

Closed until further notice

Basketball Court

Closed until further notice

Tennis Court

Closed until further notice

The Alpha Spa

Closed until further notice

Barber Shop

By appointment only

ENTERTAINMENT

The Club Lounge

OPERATING HOURS

Closed until further notice

ENTERTAINMENT

The Club Lounge

Closed until further notice

Top of the Alpha

Closed until further notice

HEALTH AND WELLNESS

Aegle Wellness Center

OPERATING HOURS

8 AM to 8 PM

HEALTH AND WELLNESS

Aegle Wellness Center
8 AM to 6 PM
The Alpha Spa

Closed until further notice

We’re also implementing the following in compliance with the Philippine guidelines for wellness and recreation facilities:
  • To comply with social distancing guidelines, a maximum of 10 swimmers will be allowed in the swimming pool at a time. We continuously monitor and maintain the ideal water conditions in the swimming pool in compliance with international standards to ensure our guests’ health and safety.
  • The Veranda area will have limited, widely spaced seating to comply with social distancing guidelines.
  • The Barber Shop is operating at a limited capacity to offer basic hair cutting services.
  • Aegle Wellness Center is open every day from 8 AM to 6 PM to provide bespoke programs and medical services, such as Rapid Diagnostic Testing, Immune Boost IV Drips, and Hyperbaric Oxygen Therapy.
As we look forward to better days, take comfort in the fact that The Alpha Suites will continue to maintain the highest standards of cleanliness and sanitation to remain COVID-free.
Health and Safety Guidelines Under the New Normal
Guests of The Alpha Suites are encouraged to observe the following health and safety practices during their stay:
  • Maintain a safe distance of two meters (six feet) between yourself and others.
  • Wear a face mask in the common areas of the hotel at all times.
  • Properly dispose of used face masks and other personal protective equipment in the trash bins.
  • Practice proper handwashing, hygiene, and respiratory etiquette.
  • Minimize touching of public surfaces.
  • Avoid sharing food or belongings with other hotel guests.
Proper Handwashing
  • Wet hands with water and apply soap
  • Lather your hands by rubbing them together with soap, palm-to-palm and between your fingers
  • Lather the backs of your hands
  • Rub fingertips of each hand on your opposite palm
  • Rub each thumb clasped in your opposite hand
  • Rub both palms with your fingers, then rinse thoroughly with running water
  • Dry hands with a paper towel
  • Use the paper towel when opening the door
  • Dispose of the paper towel properly
Respiratory Etiquette
  • Cover your mouth and nose with a tissue when coughing or sneezing.
  • Use the nearest closed trash bin to dispose of the tissue after use.
  • Perform hand hygiene (e.g., hand washing with soap and water, alcohol-based hand rub, or antiseptic handwash) before and after eating food, after using the bathroom, blowing your nose, coughing, sneezing, and touching contaminated objects.
Sources:
Guidelines for Wearing Masks
  • Before putting on a mask, properly clean hands with alcohol-based hand rub or soap and water.
  • Cover your mouth and nose with the mask and make sure there are no gaps between your face and the mask, ensuring it’s snug on the contours of your nose and cheeks, and under your chin.
  • Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
  • Replace the mask with a new one as soon as it is damp, and do not reuse single-use masks.
  • Remove the mask by the loops, ties, or bands only (do not touch the front of the mask); and discard immediately in a closed bin.
  • Clean hands with alcohol-based hand rub or soap and water.
Source:
Physical Distancing Guidelines
Always maintain a safe distance of at least two meters between yourself and others.
Travel Advisories
As a precautionary measure, guests who have recently traveled to areas affected by COVID-19 must undergo a mandatory 14-day self-quarantine.

Please visit the World Health Organization for the complete list of countries affected by COVID-19 and the Department of Health for the full list of local communities with high cases of COVID-19.

Travel advisory banners are also posted in the LED monitors in the lobby of the hotel. These banners are being updated daily with the latest travel information for your reference.

EMERGENCY HOTLINES

HEALTH AND SAFETY AUTHORITIES

Aegle Wellness Center

CONTACT NUMBER

(02) 8737 0077

HEALTH AND SAFETY AUTHORITIES

Aegle Wellness Center
(02) 8737 0077
Department of Health
(02) 8651 7800
Department of Health (Call Center)
(02) 8651 7800 local 5003-5004
Department of Health COVID-19 Hotline
1555
(02) 8942 6843
Makati COVID-19 Hotline
(02) 8236 5790
Makati Health Department
(02) 8870 1601
(02) 8870 1605
Makati Health Program
(02) 8899 8997
(02) 8899 9037
Makati Medical Center
(02) 8888 8999
Makati Police Department
(02) 8887 6642
(02) 8887 2484
(02) 8843 7168
Makati Rescue
(02) 8895 8243
(02) 8899 8928
(02) 8896 2828
Ospital ng Makati (Trunkline)
(02) 8882 6316 to 32