HEALTH AND SAFETY

Embracing the “New Normal” of Travel and Hospitality at The Alpha Suites

Background Information on COVID-19

COVID-19 is an infectious disease caused by the coronavirus. The coronavirus pandemic has compelled businesses worldwide to adjust their operating practices for the safety of their clients, customers, and staff.

For more information on COVID-19, please visit the official site of the World Health Organization (WHO) at www.who.int and the Department of Health (DOH) at www.doh.gov.ph

Our Commitment to Your Health and Safety

As we navigate through the new normal of travel, The Alpha Suites—an accredited Multiple-Use Hotel by the Department of Tourism (DOT) and Bureau of Quarantine (BOQ)—remains committed to maintaining the highest standards of hospitality while reinventing the way we deliver guest experiences for a safe and worry-free stay at your five-star home in the city.

Our Safety Seal certifies that we are compliant with government health and safety standards. Here are the specific steps that we are implementing as part of our commitment to keeping The Alpha Suites 100% free of COVID-19:

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In addition to our heightened cleaning practices, our Housekeeping Team implements frequent disinfection of the high-touch areas in the suites.

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Rest easy knowing that every suite is sanitized with state-of-the-art UV equipment and
cleaned by our meticulous housekeeping team.

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All suites are sealed to ensure that no one enters the room prior to the guest’s check-in.

All health protocols of the hotel are being closely monitored and supported by the medical team of Aegle Wellness Center, a state-of-the-art integrative health and wellness center located on-site in the Alphaland Makati Place complex, and which is also a sister company of The Alpha Suites.

Please be advised of the following operating hours for our dining outlets:

DINING

Balesin Islander

OPERATING HOURS

6 AM to 10 PM 

DINING

Balesin Islander

6 AM to 10 PM 

Sakura

11 AM to 3 PM; 5 PM to 10 PM

Mark’s Prime Rib

11 AM to 3 PM; 5 PM to 10 PM

Tang Palace

11 AM to 3 PM; 5 PM to 10 PM

Toscana

11 AM to 3 PM; 5 PM to 10 PM

Coste Del Sol

11 AM to 3 PM; 5 PM to 10 PM

Salathip

11 AM to 3 PM; 5 PM to 10 PM

Mykonos

11 AM to 3 PM; 5 PM to 10 PM

A Taste of France

11 AM to 3 PM; 5 PM to 10 PM

Health Bar

10 AM to 7 PM

Club Lounge

11 AM to 10 PM

  • All of our specialty restaurants are open for indoor and outdoor dining. Menus from our different restaurants are available upon request for guests who prefer dining outdoors. Guests may also order food for takeout.
  • Sanitized physical copies of the menus are available in all restaurants. Menus are also accessible through smartphones via QR codes upon request.
  • All kitchen staff are required to wear personal protective equipment (PPE) while preparing and serving food.
  • All tables, chairs, and high-touch surfaces are thoroughly sanitized using a food-grade contact surface disinfectant after every use.
  • Utensils and plates are sterilized before use to ensure safety.

Please be advised of the following operating hours for our sports and recreation facilities:

SPORTS AND RECREATION

Swimming Pool

OPERATING HOURS

6 AM to 9 PM

SPORTS AND RECREATION

Swimming Pool

6 AM to 9 PM

Gym

6 AM to 10 PM 

Basketball Court (for individual training only)

6 AM to 10 PM 

Badminton Court

6 AM to 10 PM

Tennis Court

6 AM to 10 PM

Squash Court

6 AM to 10 PM

Table Tennis

6 AM to 10 PM

Billiards

6 AM to 10 PM

High-definition Virtual Golf Simulator

6 AM to 10 PM

Game Room

6 AM to 10 PM

Hair Salon

By appointment only 

ENTERTAINMENT

The Club Lounge

OPERATING HOURS

11 AM to 10 PM

ENTERTAINMENT

The Club Lounge

11 AM to 10 PM

Top of the Alpha

Open for events

HEALTH AND WELLNESS

Aegle Wellness Center

OPERATING HOURS

8 AM to 8 PM

HEALTH AND WELLNESS

Aegle Wellness Center

8 AM to 8 PM

The Alpha Spa

10 AM to 10 PM

We’re also implementing the following in compliance with the Philippine government’s guidelines for wellness and recreation facilities:

  • Athletic courts are open for all guests. Contact sports and all sports activities are allowed in Alert Level 1. 
  • The gym, boxing & martial arts arena, and fitness studios are open for individual and group workouts.
  • Aegle Wellness Center is open every day from 8 AM to 8 PM to provide bespoke programs and medical services, such as RT-PCR tests, Antigen Swab Tests, Rapid Diagnostic Testing, Immune Boost IV Drip Therapy, and Hyperbaric Oxygen Therapy.

As we look forward to better days, take comfort in the fact that The Alpha Suites will continue to maintain the highest standards of cleanliness and sanitation to remain COVID-free.

Health and Safety Guidelines Under the New Normal

Advisory: All guests 18 years and older who are NOT fully vaccinated (at least two weeks after second/final vaccine dose) are required to undergo a same-day COVID-19 Antigen Swab Test at the on-site Aegle Wellness Center and must present a negative result upon check-in. 

Guests of The Alpha Suites are encouraged to observe the following health and safety practices during their stay:

Proper Handwashing
Respiratory Etiquette
Sources:
Guidelines for Wearing Masks
Source:

EMERGENCY HOTLINES

HEALTH AND SAFETY AUTHORITIES

Aegle Wellness Center

CONTACT NUMBER

(02) 8737 0077

HEALTH AND SAFETY AUTHORITIES

Aegle Wellness Center
(02) 8737 0077
Department of Health
(02) 8651 7800
Department of Health (Call Center)
(02) 8651 7800 local 5003-5004
Department of Health COVID-19 Hotline
1555
(02) 8942 6843
Makati COVID-19 Hotline
(02) 8236 5790
Makati Health Department
(02) 8870 1601
(02) 8870 1605
Makati Health Program
(02) 8899 8997
(02) 8899 9037
Makati Medical Center
(02) 8888 8999
Makati Police Department
(02) 8887 6642
(02) 8887 2484
(02) 8843 7168
Makati Rescue
(02) 8895 8243
(02) 8899 8928
(02) 8896 2828
Ospital ng Makati (Trunkline)
(02) 8882 6316 to 32