FREQUENTLY ASKED QUESTIONS
Reservation and Check-in:
The Alpha Suites, an accredited Department of Tourism hotel, accommodates individuals and groups for leisure, business, event, and long-term stays.
Prior to arrival date, all guests must submit a clear copy of their passport and/or government issued ID (original copy to be presented upon arrival for verification) and a duly completed registration form.
Hotel Policy:
Yes, guests are allowed to have visitors in their suites. For security and safety purposes, all visitors must register at the Front Desk.
All visitors must leave the hotel premises by 10:00 PM. Fees are applicable for visitors staying beyond 10:00 PM.
Yes. Make-up room service, change of linens, and replenishment of toiletries, bottled water, and coffee pods can be requested daily.
Amenities:
Breakfast buffet is available for indoor dining and outdoor dining.
All of our specialty restaurants are open for indoor and outdoor dining. Menus from our different restaurants are available upon request for guests who prefer dining outdoors. Guests may also order food for takeout.
Please refer to the table below:
| SPORTS AND RECREATION | OPERATING HOURS |
|---|---|
| Swimming Pool | 6 AM to 9 PM |
| Gym | 6 AM to 10 PM |
| Multipurpose Court | 6 AM to 10 PM |
| Badminton Court | 6 AM to 10 PM |
| Tennis Court | 6 AM to 10 PM |
| Squash Court | 6 AM to 10 PM |
| Table Tennis | 6 AM to 10 PM |
| Billiards | 6 AM to 10 PM |
| High-definition Virtual Golf Simulator | 6 AM to 10 PM |
| Game Room | 6 AM to 10 PM |
| Private Screening Room | 6 AM to 10 PM |
| Hair Salon/Barber Shop | By appointment only |
| ENTERTAINMENT | OPERATING HOURS |
|---|---|
| The Club Lounge | 11 AM to 10 PM |
| Top of the Alpha | Open for events |
| HEALTH AND WELLNESS | OPERATING HOURS |
|---|---|
| Clinic | 24/7 |
| The Alpha Spa | 10 AM to 10 PM |
- Athletic courts are open to all guests.
- The gym, boxing & martial arts arena, and fitness studios are open for individual and group workouts.